Returns, Refunds and Cancellation Policy

Last updated: September 25, 2026

asdat accepts returns and refunds when an item arrives damaged, defective, incorrect, or materially not as described. Please submit your request within 30 days of confirmed delivery.

Eligible issues

• Items damaged in transit.
• Defective items, or items that cannot be used as described.
• Items different from what was ordered.
• Items materially different from the product-page description.

Not eligible

• Change-of-mind, buyer’s-remorse, or personal-preference returns.
• Wrong product, flavor, size, or quantity selected at checkout.
• Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items — unless tied directly to a reported defect.
• Returns sent without prior authorization.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

How to start

Email support@asdat.shop within 30 days of delivery. Include the order number, checkout email, a description of the issue, and clear photos or video of the item and packaging. Wait for return instructions before sending anything back.

Return shipping & fees

For approved claims, we cover the return trip. When a physical return is required, we provide a prepaid return label or reimburse approved return-shipping costs. No restocking fee on approved eligible claims.

Approved returns go to:

asdat
33 Cross Wind
Plymouth, Massachusetts 02360
United States

Inspection & resolution

Once received, we inspect the return against the reported issue. An approved claim may be resolved with a refund, replacement, or another lawful solution you accept. We may deny a claim if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may need an additional 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@asdat.shop
Phone: +1 781-929-9808